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Shipping & Returns

 

We are sending with German Post

 Zones: Download

Conditions: Download

For shipping and handling we charge : 3 Euro

* The shipping costs into Switzerland or any other countries outside the EU include the fee of custom-clearing the goods. They do not include the actual customs fees and taxes of the country.

Right of return


We are happy and do our best to find your full satisfaction with our products. Occasionally though, we know you may want to return items. In such a case, we guarantee you the right to cancel or return your order within 14 days, beginning with the day on which you receive your order.
Besides that, in any case, we will apply European law:
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for downloaded products. We ask you understanding that we cannot accept cancellations of contracts for the purchase of videos, DVDs, audio-CDs, where the item has been unsealed.
To cancel or return your purchase within our guaranteed 14-days-period, or within the seven-working-day period, please contact us under:
SG-PC-SERVICE, Erlenstr.3, D-73614 Schorndorf,GERMANY Tel (0049) (0) 7181 / 410928  Email:  info@simcockpitshop.de

If not agreed with you otherwise, please package the relevant item(s) securely and send it (them) to us so that we receive it within seven working days of the day after the date that the item was delivered to you. For your protection, we recommend that you use a registered-delivery service if the value of the return is more than 50 EUR. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive the returned item(s), or your notice of your cancellation of your order, we will refund the relevant part of the purchase price for that item, provided it has been charged and paid already.
In case of an error, damage or defect, we will also refund the item's normal postage charge. Please understand that we cannot refund any priority, express or courier component of the postage charge.

 

 


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